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Discussions Outbound mail Exchange with Sophos relay

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Outbound mail Exchange with Sophos relay

Tovo RAKOTOZANANY over 1 year ago

Hi All,

We have to add this relay relay-us-west-2.prod.hydra.sophos.com for our oublound exchange email .

However we can't reached this endpoint , is there any thing need to be permise ?

BR

Tovo

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josepalad over 1 year ago in reply to emmosophos +1

Tovo RAKOTOZANANY Just an additional information. relay-us-west-2.prod.hydra.sophos.com does not respond to ping if this is what you are using to test. It responds to SMTP which is in port 25. You can…

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0 emmosophos over 1 year ago

Hello there,

Thank you for contacting the Sophos Community.

Once you have added the relay in the Exchange outbound Relay rule, make sure this is enabled and there is no other rule taking precedence.

Additionally, if your upstream router is acting as an MTA, you would need to either disable it or add the relay for Sophos too. Also, double check ports are open for your Exchange.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 josepalad over 1 year ago in reply to emmosophos

Tovo RAKOTOZANANY

Just an additional information.
relay-us-west-2.prod.hydra.sophos.com does not respond to ping if this is what you are using to test. It responds to SMTP which is in port 25.
You can test using the command below within the Exchange's windows command prompt:

telnet relay-us-west-2.prod.hydra.sophos.com 25
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0 josepalad over 1 year ago in reply to emmosophos

Tovo RAKOTOZANANY

Just an additional information.
relay-us-west-2.prod.hydra.sophos.com does not respond to ping if this is what you are using to test. It responds to SMTP which is in port 25.
You can test using the command below within the Exchange's windows command prompt:

telnet relay-us-west-2.prod.hydra.sophos.com 25
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