New Sophos Support Phone Numbers in Effect July 1st, 2023

Sophos filtered Email to M365 - Microsoft then removing legit emails as High Confidence Phish

We have many clients on Sophos filtering of email before delivery to m365

Yesterday we had several clients, where the email was "removed" (after delivery) from their inboxes and taken back to M365 quarantine as a "high confidence phish"

Essentially it was very much (all) the emails that contained a URL

I'm wondering if the Sophos modification of those URL's at the spam/virus filter end (safe links) prior to delivery, is upsetting "something" at M365 and what do we need to do to fix it?

Added tags
[edited by: Raphael Alganes at 5:30 AM (GMT -7) on 7 Jun 2023]
Parents Reply
  •  I have taken a look at the case but did not find any screenshots nor indicators as to what might be happening or causing this. I would like to set the expectation that this is not a Sophos issue but a Microsoft one. From the symptoms described, it looks like Microsoft did something in their product that basically classified emails that have URLs to be quarantined eventhough they were already inbox. As we did not create M365 our diagnosis/recommendations would not be on par with Microsoft's support on this matter. I would therefore recommend contacting them instead in order to resolve this faster.