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Sophos filtered Email to M365 - Microsoft then removing legit emails as High Confidence Phish

Dennis Jones

We have many clients on Sophos filtering of email before delivery to m365

Yesterday we had several clients, where the email was "removed" (after delivery) from their inboxes and taken back to M365 quarantine as a "high confidence phish"

Essentially it was very much (all) the emails that contained a URL

I'm wondering if the Sophos modification of those URL's at the spam/virus filter end (safe links) prior to delivery, is upsetting "something" at M365 and what do we need to do to fix it?




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  • 0

    I have the same issue with multiple clients
    We are seeing false positives from Microsoft Quarantine as "High Confidence Phish" 
    Microsoft do not allow these to be whitelisted.

    Sophos is there a way around this issue?

  • 0 in reply to Shane Pope

    If you are using Time of Click in Sophos Email and the affected emails in M365 shows that there is a URL detected when you look at the Email Details. if it shows the URL below:

    https://xgemail.protection.stn100syd.ctr.sophos.com 

    Possible resolution is to put it in the whitelist for Safelinks re-writing. try the following:

    1. Login to Microsoft 365 admin center
    2. Click on Security. this will take you to Microsoft 365 Defender
    3. Click on Policies & Rules
    4. Click on Threat policies
    5. Click on Safe Links
    6. Click on Create
    7. Add the URL into the "Do not rewrite following URLs" list. 
  • 0 in reply to josepalad

    Thanks - We are going to try that as it looks logical

    I gave sophos support the exact same question 
    -Sophos have not understood the issue raised
    -they are telling us to enable the stuff that's causing the issue
    -and not "why is sophos url protection causing a false positive for phishing in Exchange Online Protection"

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  • 0 in reply to josepalad

    Thanks - We are going to try that as it looks logical

    I gave sophos support the exact same question 
    -Sophos have not understood the issue raised
    -they are telling us to enable the stuff that's causing the issue
    -and not "why is sophos url protection causing a false positive for phishing in Exchange Online Protection"

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