Clarifications on the Email Banners: We have received an external email and we clicked on the "Allow Sender" We get new emails from the same sender and the banner to Allow Sender or Block is still showing. Is that how it's suppose to work?
I was assuming once you added the sender to the Allow sender any future emails won't have the banner anymore. What am i missing? TY
As per the Smart Banners FAQs the banner would still show when below conditions match.
External, Yellow Smart Banner (including Allow/Block links)
I've also tested within my setup and can confirm that even after allowing the sender, if "Trusted" banner from policy is disabled. I got External Yellow banner with option "Block Sender"
2nd test email, After clicking on "Allow Sender"
Enabled "Trusted" banner within Policy:
3rd Test emaiil after enabling "Trusted" banner
Hardik R If a post solves your question use the 'Verify Answer' link.