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Malicious emails coming from GMAIL addresses seem to come through unscathed.

Hello everyone! I hope this thread finds you well. We seem to have an issue with Sophos Email where malicious emails coming from GMAIL addresses seem to come through unscathed. Do you guys have any ideas on how I can tighten the reigns on these emails without quarantining or blocking all GMAIL emails? I am open to any ideas! Thanks!

Edited tags
[edited by: Raphael Alganes at 5:33 AM (GMT -7) on 7 Jun 2023]

0 josepalad over 2 years ago

Chris Murdaugh Thank you for posting in the Community. Sending email samples to our labs should resolve the issue. If the issue continues (if the same/similar emails are still getting through) eventhough you have been sending samples, we recommend getting a Support case created so we can investigate further.

I would make sure that the instructions within the Recommended Reads link below are double checked first though before creating a case:

community.sophos.com/.../central-email-what-to-do-before-creating-a-technical-support-case-when-you-are-having-spam-issues

Here is a link to the KB article for sending spam samples:

https://support.sophos.com/support/s/article/KB-000033422?language=en_US

Here is a link to the documentation for getting a case created via the Support Portal:

https://docs.sophos.com/support/help/en-us/portal/index.html

Thanks!
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