New Sophos Support Phone Numbers in Effect July 1st, 2023

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Email does not get through


a sender does not come through by email.

There are no entries in the quarantine or data control report either.

So Sophos never received it.

The sender gets the following message:

Hi. This is the qmail-send program at *.com.
I'm afraid I wasn't able to deliver your message to the following addresses.
This is a permanent error; I've given up. Sorry it didn't work out.

<*@*.com>: does not like recipient.
Remote host said: 550 5.7.1 XGEMAIL_0008 Command rejected
Giving up on

What else can we do?

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Parents Reply
  • Chriz, are you sure the recipient has a valid mailbox in your organization? The sender is sending to there must be a valid mailbox configured in Central for or an alias of an existing mailbox. If not it will be rejected. If there is a valid mailbox the message should be accepted and then inspected for spam, malicious content etc

    If you are certain there is a valid mailbox please log a support ticket so we investigate further.