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Recipient address rejected: Access denied error on Email Gateway

Victor G

Hi,

I am currently in trial mode and doing some email sending with a test domain. It is a hosted on MS 365

I believe I have everything setup correctly but I am receiving this error when sending from an outside address

Any ideas on what may be wrong 

Reporting-MTA: dns; googlemail.com
Arrival-Date: Thu, 11 Aug 2022 16:25:56 -0700 (PDT)
X-Original-Message-ID: <CANfQ=SLg+sdRvreawv14+mF1W4yvQMd5GNyBsO+F13hdsqw8uQ@mail.gmail.com>

Final-Recipient: rfc822; testuser@xxxx.com
Action: failed
Status: 5.7.1
Remote-MTA: dns; mx-01.eml100syd.ctr.sophos.com. (13.55.68.251, the server for
the domain arlpay.com.)
Diagnostic-Code: smtp; 554 5.7.1 <testuser@xxxx.com>: Recipient address rejected: Access denied
Last-Attempt-Date: Thu, 11 Aug 2022 16:25:58 -0700 (PDT)

Thanks,

Victor



Added tags
[edited by: Raphael Alganes at 9:23 AM (GMT -7) on 2 Jun 2023]
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  • 0 in reply to Erick Jan

    I have checked all settings and they seem to be correct.

    I raised a case with Support ( 05598010 ) on the 12th but haven't heard anything yet.

    My concern is that the license for our legacy SEA appliances is going to expire in a few days, so I need this working asap.

    I seem to recall that there is a 2 week grace period for the license expiration.

    Can anyone confirm this ?

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