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XGEMAIL_0003 Command rejected (in reply to end of DATA command)

Hi list,

from today when sending emails to one of our supplier we receive:

Arrival-Date: Mon,  1 Nov 2021 11:19:08 +0100 (CET)

Final-Recipient: rfc822; user@userdomain.com
Original-Recipient: rfc822;user@userdomain.com
Action: failed
Status: 5.7.1
Remote-MTA: dns; mx-01-us-east-2.prod.hydra.sophos.com
Diagnostic-Code: smtp; 550 5.7.1 XGEMAIL_0003 Command rejected

Doesn't matter if sended using our email server or from gmail, same result.

Any clue ?

Daniel

Added tags
[edited by: Raphael Alganes at 8:32 AM (GMT -7) on 1 Jun 2023]

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Daniel Huhardeaux over 3 years ago in reply to emmosophos +1 verified

Hi Emmanuel, we are not behind Central -and I don't think that gmail would be ;)- don't know about other party. Anyway, since this morning it's working again, I suppose problem lies somewhere on other…

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0 emmosophos over 3 years ago

Hello Daniel,

Thank you for contacting the Sophos Community.

Usually, this error happens when the Sender Envelope and the Envelope Sender are different.

Is the domain you’re trying to send the email to behind Sophos Central? or your domain is the one behind Central?

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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+1 Daniel Huhardeaux over 3 years ago in reply to emmosophos

Hi Emmanuel,

we are not behind Central -and I don't think that gmail would be ;)- don't know about other party. Anyway, since this morning it's working again, I suppose problem lies somewhere on other side.

Thanks for your support

Daniel
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0 emmosophos over 3 years ago in reply to Daniel Huhardeaux

Hello Daniel,

Thank you for taking the time to update the community.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 emmosophos over 3 years ago in reply to Daniel Huhardeaux

Hello Daniel,

Thank you for taking the time to update the community.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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