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Sophos Email - Shared Mailboxes Licensing

Hi All,

We have just started using Office 365 with Sophos Email Protection. Our current business practice is to archive old employees email accounts as 'shared' mailboxes in Office 365. However, we have just discovered that 'shared' email accounts still require a Sophos Email license.

Just wondering how everyone else was handling this?

Did simply removing the shared mailbox's ability to receive external email (within 365) reduce the need for a Sophos license?

Any input would be appreciated.

Thanks

Adam

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[edited by: Raphael Alganes at 3:52 AM (GMT -7) on 7 Jun 2023]

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LuCar Toni over 2 years ago +1 suggested

Shared Mailboxes are Users in AD. This is the reason, Sophos Sync them as a User and considers this mailbox as a user. Therefore the License will be counted.

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0 LuCar Toni over 2 years ago

Shared Mailboxes are Users in AD. This is the reason, Sophos Sync them as a User and considers this mailbox as a user. Therefore the License will be counted.

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0 Adam Rippon over 2 years ago in reply to LuCar Toni

Hi LuCar,

Thanks for the response.

My understanding is that the email address also needs to have received an email in the last 30 days for it to be counted as a consumed license.

Is there a way to produce a report which shows which users / mailboxes have used the licenses?

Thanks
Adam
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+1 LuCar Toni over 2 years ago in reply to Adam Rippon

Check this Link: https://central.sophos.com/manage/xgemail/reports/email-protection/license-usage-report

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0 Adam Rippon over 2 years ago in reply to LuCar Toni

Thanks LuCar.

The report from what we can gather is suitable for termed licenses however its not available for those who purchase through FLEX program. Today we have been advised that one is coming in the future.

Appreciate the willingness to assist.
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0 Adam Rippon over 2 years ago in reply to LuCar Toni

Thanks LuCar.

The report from what we can gather is suitable for termed licenses however its not available for those who purchase through FLEX program. Today we have been advised that one is coming in the future.

Appreciate the willingness to assist.
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