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Email Gateway - Self Service Settings not loading?

Ninjatech1969 over 4 years ago

Hello All,

I am trying to enable self service settings in In Sophos Central Email Gateway . The site is just clocking. Anyone else

experiencing this issue. We tried to login using different accounts and computers same issue? We have multiple clients same thing ...Anyone else experiencing this

issue

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[edited by: Raphael Alganes at 7:30 AM (GMT -7) on 24 May 2023]

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0 Ninjatech1969 over 4 years ago

anyone?????
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0 FormerMember over 4 years ago in reply to Ninjatech1969

Hi Ninjatech1969

I just tried to replicate this issue with my LAB account that is in us-west-2 region and I am not experiencing this issue.

Could you please check the region of your central account?

Follow this KB Article : Sophos Central: How to determine the data center of Sophos Central Admin account

Thanks,
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0 Ninjatech1969 over 4 years ago in reply to FormerMember

Hey guys, It looks like this is happening only when you try to access it from the partner portal.

It was on the EastCoast region. Logging in directly to the account works fine.

Thanks everyone.
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0 Ninjatech1969 over 4 years ago in reply to FormerMember

Hey guys, It looks like this is happening only when you try to access it from the partner portal.

It was on the EastCoast region. Logging in directly to the account works fine.

Thanks everyone.
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0 LuCar Toni over 4 years ago in reply to Ninjatech1969

If you can reproduce this, you should open a Support Case with the exact steps to reproduce, so DEV can pickup this issue.

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