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Sophos Central - Email - Hotmail domains Issues

Hello everyone, 

We need your help with Sophos Central Email, we are experience some intermittency issues and outbound email to hotmail domains, all mails sended shows with the status "Queued for Delivery" about a day Nov. 8, 2019

  

The zone of the Sophos Central - Email is US-EAST

 

Today, Monday 11th i've reviewed the sophos central Email Gateway log and it appears new mails on Queueing.

 

Thank you for all helps.

Best regards!!



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Parents
  • Any replies with this case, i escalate a support case, but no response atm.

  • Hi  

    Apologies for the inconvenience. We are currently investigating an issue where the Emails from Sophos Central are being "temporarily rate limited" from the Hotmail server. Please DM me your case number. I will update this post as well as soon as I have more information available about this.

    Regards

    Jaydeep
    Ex-Sophos Member

  • Hello Jaydeep,

    I've been generated a support case critical, but i don't receive any support case ID, do you need the case anyway?.

     

    Regards!

  • Hi  

    I am tracking this issue separately from my side. If you have a support ID, provide it to me. If not, I am still tracking this issue so don't worry.

    Edit: This has reduced very much and Emails should now be flowing properly to the Hotmail.

    Regards

    Jaydeep
    Ex-Sophos Member

Reply
  • Hi  

    I am tracking this issue separately from my side. If you have a support ID, provide it to me. If not, I am still tracking this issue so don't worry.

    Edit: This has reduced very much and Emails should now be flowing properly to the Hotmail.

    Regards

    Jaydeep
    Ex-Sophos Member

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