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[Sophos Notification] Advisory: Sophos Central Email - Admin quarantine fails to complete loading for customers in UTC +0 timezone

FloSupport

Hi Community,

Sophos Email customers with their system clocks set to the UTC +0 timezone may be unable to view the contents of the quarantine page via Central Admin.

This is currently under investigation by our engineering team. We apologize for any inconveniences caused. This article will be updated once more information on a proposed fix is known.

There are currently 2 viable options to workaround this problem:

  1. Users can access the contents of their quarantine via the User Portal
  2. Alternatively if admin quarantine access is required, temporarily changing the timezone on the client machine to UTC +1:00 and reloading the quarantine page will allow the content to load.

Regards,



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