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Email Encryption EAP, O365 plugin installed but not triggering encryption

IMPROVES

I've managed to download and deploy the O365 plugin XML after all.

Now, when I hit the "Encrypt Email" button, the recipient just receives the email in plain.

 

The encryption does seem to trigger however when using the Subject Line Tagging mechanism in stead.

Anyone else got the O365 plugin working? 



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[edited by: Raphael Alganes at 9:19 AM (GMT -7) on 11 May 2023]
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  • I finally made some headway with it. It finally dawned on me that I needed to be sending my email outbound through Sophos; I only had it configured inbound. 

    Once I set up the outbound connector in O365, I was able to receive encrypted messages when sent from OWA.  I still can't get it to work from the outlook desktop client though.

    One thing I don't like is taht the recipient receives the encrypted message, there is literally a box for 9 different languages with the option to set the secure message password.

    Once I click on the link to set the password, I can see that they are using Echoworx for the encryption. Apparently they didn't bother to create their own, just license someone else's.  I don't see anyway to turn off the additional languages. My bigger worry though is that if the encryption doesn't work, the recipient gets the message unencrypted, leaving a huge security hole.

  • in reply to JamesGolden

    Definitely done with the product. Sent several test messages again, one a txt file, the other a pdf, using Outlook and the plug-in. Both stated that message would be sent encrypted, but gmail recipient received both messages unencrypted. 

    Add to that, that since using Sophos for outbound mail, I'm no longer able to forward messages from my helpdesk mailbox to my PSA.  

    I really wanted the encryption piece to work. 

  • in reply to JamesGolden

    Hi  

    My apologies to hear about this inconvenience.

    Have you already raised a support case for this issue for further investigation? If so, please PM me with your case ID so I can follow up accordingly.

    Thanks,

    Florentino
    Director, Global Community & Digital Support
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