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Hello,

did you try the "Forgot password" procedure?

Did you ever receive the email(s) from Sophos Central the first time your registered?

I tried forgot password and it gives me that error after i input the authentification code.

I did not receive the sophos central first time email.

Exactly the same here with a customer's account. 

Exactly the same here with a customer's account. 

If you are a Sophos Partner, may I ask if you created the customer account from Sophos Central Partner and then added the customer's desired email address as an "Admin" or "Super Admin" to the sub-estate?