Is Sophos Central free?? Locked out do to authentication issue after activating Sophos Central Trial account.

Hi Alan,

to manage your APs through Sophos Central Wireless is free. You just need to start a "Trial" to setup an account and then you can start adding your APs.

I'm having severe problems even logging into my Sophos Central account. It sends me verification code then asks for my PIN which I don't know.

then I try with a second account and it says there is a password verification error, then when I click "forgot password" I am redirected to a blank page in Chrome.

Sophos Central won't even load on firefox, it says "Hmmm, we're having trouble finding that site"

Either there's some shadow ban happening due to me having a second account but logging in from the same IP address, or there is something wrong with the site itself. So far I have tried using two separate email accounts and both are not working.

There is no way to create new password when I don't know the PIN.

rI can confirm that Sophos Central will not load in Edge browser either.

It sounds like you will need an MFA reset to be done on your account so you can set up authentication again.

The site not loading may be due to something else, however, our team can assist if you need help with the pin when logging in. 

I suggest opening a support case by signing up for the Support Portal. Another way you can get assistance is by giving our team a call using the regional contact numbers under "For Critical Cases".

If you are asked for a license number, let the team know that you are currently evaluating the product and have a trial set up. I will send you a private message with some additional information you can share with the team.

So far this is becoming a comedy of errors that doesn't have to exist.

When I go to the support portal it tells me I am a home user so I am redirected to the home user support portal where it asks me to log in to my account. I have tried two different emails and am given a message saying "The email address or password you entered is incorrect or the account does not exist."

When I enter my email address to receive a link to reset my password, I receive no link at all in my email.

Then another page states that home users cannot open support tickets and instead must use the Sophia support dashboard which again prompts me to enter my passwords which results in the error saying BOTH email address are incorrect or not found.

The only way around this is call the support hotline because apparently this is a catch-22 situation where I "forgot" my password but I need to know my password in order to chat with tech support to get a new password.

Here is what happens when I click the link to the support contact number...

Here is what happens when I click the link to the support contact number...