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Airplane WiFi Captive Portal on MacOS

Sophos User6274

We are using Sophos Central with client version 10.3.4 on M1 Chip MacBooks with MacOS 12.4.  GoGo WiFi will no longer bring up the Captive Portal page.  When booting into Safe Mode it works fine.  When looking at the streaming log in terminal there are many failed connections for Sophos trying to connect to Sophos Central.  My theory is that this traffic is causing the Captive Portal page not to open.  Has anyone found any resolution to this.  All normal things have been tried, like going directly to the Captive Portal Page, Going to 1.1.1.1, Removing the SSID from the known network list, etc.



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[edited by: Gladys at 2:08 AM (GMT -7) on 17 Jun 2022]
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    We have two users traveling internationally who have both been unable to utilize open wifi captive portal internet connections (United airlines and their hotel). Both are on MacOS 12.4, Sophos EP Agent version 10.3.7. One user did not have the problem before upgrading to Monterey. A third user on the same trip with a similarly configured laptop, but without Sophos EP, has not had the same problem. Frustrating to have them struggling and to come here and see this issue unresolved for over 3 weeks.

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    We have two users traveling internationally who have both been unable to utilize open wifi captive portal internet connections (United airlines and their hotel). Both are on MacOS 12.4, Sophos EP Agent version 10.3.7. One user did not have the problem before upgrading to Monterey. A third user on the same trip with a similarly configured laptop, but without Sophos EP, has not had the same problem. Frustrating to have them struggling and to come here and see this issue unresolved for over 3 weeks.

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