error 403 on acknowledge

Hi,

The endpoint common/v1/alerts/:alertId/actions is throwing a 403 forbidden error (see below).

Has worked for a couple years flawlessly, recently we've recreate the API token and since then it started to respond with the "Access Denied" error.

I found this page (https://community.sophos.com/sophos-central-api/f/recommended-reads/120746/common-troubleshooting-steps-for-sophos-central-api-errors) explaning the error but:

  • I can't find the flag "Partner Assistance enabled"
  • The X-Parter-ID should no be submitted in the header of the API (see documentation)

Am I missing something?

{
  "error": "forbidden",
  "correlationId": "ae347b37-e6ee-489c-9a89-0fee15ee3cf7",
  "requestId": "a852d1f0-40b0-4510-8801-e996f233cf0b",
  "message": "Access Denied"
}