LastSeenAt <> Last Active

Hi Axnfell,

Thanks for reaching out to us.

I have reached out internally to help answer your question, I will update this thread as more information becomes available.  

The feedback I've received is as follows.

The underlying design differences mean the 2 data sources can vary and that making them both as accurate as we’d like would be a significant piece of work that we don’t currently have planned. We haven’t previously identified a simple improvement that would help when we have looked at this before, but we are discussing again to see if there are any options we have.

Hi,

Has this issue been revisited?

Example:

• Sophos API returns "LastSeenAt" = 28/09/2021 09:40 AM
• Sophos Central - Last Seen = 1 hour ago

I appreciate different data sources, but the LastSeenAt is very misleading. 

We use the API to validate the correct functioning of the Endpoint Agent, but it seems a very basic feature that is non-functional.

Thanks

Bump -- Its been over a year and seems quite telling that team has not yet been able to utilize the same info for the web console and the API. Any chance the team is going to spend any time improving this so they can be on par with competitors who do provide the same data in both the UI and API?

Bump -- Its been over a year and seems quite telling that team has not yet been able to utilize the same info for the web console and the API. Any chance the team is going to spend any time improving this so they can be on par with competitors who do provide the same data in both the UI and API?