Thread Info
  • State Suggested Answer
  • +1 person also asked this people also asked this
  • Locked Locked
  • Replies 8 replies
  • Answers 1 answer
  • Subscribers 5 subscribers
  • Views 13520 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Could not contact server

VladimirChalnik

 Hello all

does have any problem with install endpoint agent ?

i have tested on UTM 9.411-3 - 9.509-3

after install, i see (pic1)

with the Internet all good (I tried on several computers)

 

right click, update now, i see next pic

who ever faced such a problem?
are there any solutions?



This thread was automatically locked due to age.
Parents
  • 0

    I too am getting this same issue,

     

    I have just installed 2 new clients and downloaded the latest client installer from our UTM and this is not working any more.

     

    Time: 2/07/2018 7:11:10
    Message: AutoUpdate finished
    Module: SophosUpdate
    Process ID: 11568
    Thread ID: 11668

    Time: 2/07/2018 7:11:10
    Message: Downloading phase completed
    Module: Update
    Process ID: 11568
    Thread ID: 11668

    Time: 2/07/2018 7:11:10
    Message: ERROR: Download of Endpoint Security and Control failed from server Sophos
    Module: Update
    Process ID: 11568
    Thread ID: 11668

    Time: 2/07/2018 7:11:08
    Message: Downloading product Endpoint Security and Control from server Sophos
    Module: Update
    Process ID: 11568
    Thread ID: 11668

     

Reply
  • 0

    I too am getting this same issue,

     

    I have just installed 2 new clients and downloaded the latest client installer from our UTM and this is not working any more.

     

    Time: 2/07/2018 7:11:10
    Message: AutoUpdate finished
    Module: SophosUpdate
    Process ID: 11568
    Thread ID: 11668

    Time: 2/07/2018 7:11:10
    Message: Downloading phase completed
    Module: Update
    Process ID: 11568
    Thread ID: 11668

    Time: 2/07/2018 7:11:10
    Message: ERROR: Download of Endpoint Security and Control failed from server Sophos
    Module: Update
    Process ID: 11568
    Thread ID: 11668

    Time: 2/07/2018 7:11:08
    Message: Downloading product Endpoint Security and Control from server Sophos
    Module: Update
    Process ID: 11568
    Thread ID: 11668

     

Children
Unfiltered HTML