(Read-Only) UTM-Managed Endpoint Could not contact server

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Could not contact server

VladimirChalnik over 6 years ago

Hello all

does have any problem with install endpoint agent ?

i have tested on UTM 9.411-3 - 9.509-3

after install, i see (pic1)

with the Internet all good (I tried on several computers)

right click, update now, i see next pic

who ever faced such a problem?
are there any solutions?

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0 StealthyM over 6 years ago

I too am getting this same issue,

I have just installed 2 new clients and downloaded the latest client installer from our UTM and this is not working any more.

Time: 2/07/2018 7:11:10
Message: AutoUpdate finished
Module: SophosUpdate
Process ID: 11568
Thread ID: 11668

Time: 2/07/2018 7:11:10
Message: Downloading phase completed
Module: Update
Process ID: 11568
Thread ID: 11668

Time: 2/07/2018 7:11:10
Message: ERROR: Download of Endpoint Security and Control failed from server Sophos
Module: Update
Process ID: 11568
Thread ID: 11668

Time: 2/07/2018 7:11:08
Message: Downloading product Endpoint Security and Control from server Sophos
Module: Update
Process ID: 11568
Thread ID: 11668
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0 StealthyM over 6 years ago

I too am getting this same issue,

I have just installed 2 new clients and downloaded the latest client installer from our UTM and this is not working any more.

Time: 2/07/2018 7:11:10
Message: AutoUpdate finished
Module: SophosUpdate
Process ID: 11568
Thread ID: 11668

Time: 2/07/2018 7:11:10
Message: Downloading phase completed
Module: Update
Process ID: 11568
Thread ID: 11668

Time: 2/07/2018 7:11:10
Message: ERROR: Download of Endpoint Security and Control failed from server Sophos
Module: Update
Process ID: 11568
Thread ID: 11668

Time: 2/07/2018 7:11:08
Message: Downloading product Endpoint Security and Control from server Sophos
Module: Update
Process ID: 11568
Thread ID: 11668
Cancel
Vote Up 0 Vote Down

Cancel

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+1 StealthyM over 6 years ago in reply to StealthyM

Just found this from another thread

There is, however, a valid workaround:

1. Copy the Warehouse folder from a working endpoint (the warehouse folder is found at C:\ProgramData\Sophos\AutoUpdate\data).
2. Paste the folder into the same location on one of the affected endpoints.
3. Force an update/run the install.
4. Check to see if the affected endpoint has now updated successfully.
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0 VladimirChalnik over 6 years ago in reply to StealthyM

Sorry, but if i not have working endpoint ?

besides, why it is necessary to resort to such manipulations..))
Why does not it just work?
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0 StealthyM over 6 years ago in reply to VladimirChalnik

Agreed, why isn't Sophos fixing this, this apparently has been going on for months. Read some of the other threads here, last top 3 which is how I found the fix above.
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0 VladimirChalnik over 6 years ago in reply to StealthyM

For my history of using UTM, the problem with the endpoints was already there and I ran into it several years ago, for a very long time I solved the problem.
It looks like this weak spot...

But I want to express my gratitude to those people who helped me solve problems!
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0 VladimirChalnik over 6 years ago in reply to VladimirChalnik

i think, today it work...
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