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Sophos LiveConnect still offline ?!?

zaphod

Hi,


sophos liveconnect seems to have massive problems since 2 days. my UTM shows no clients online and liveconnect is offline. 

in the live log it shows:

2016:04:28-08:49:54 vpn-1 epsecd[10157]: W id="424200" severity="warn" sys="System" sub="epsecd" name="Timeout creating socket. timeout"
2016:04:28-08:49:54 vpn-1 epsecd[10157]: >=========================================================================
2016:04:28-08:49:54 vpn-1 epsecd[10157]: E id="4281" severity="crit" sys="System" sub="epsecd" name="Unexpected error: Timeout creating socket. timeout" effect="Can't talk to Sophos LiveConnect"
2016:04:28-08:49:54 vpn-1 epsecd[10157]:
2016:04:28-08:49:54 vpn-1 epsecd[10157]: 1. Epsec::Utils::Logging::_log:59() /</usr/local/bin/epp_client.plx>Epsec/Utils/Logging.pm
2016:04:28-08:49:54 vpn-1 epsecd[10157]: 2. Epsec::Logic::Client::on_error:1461() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
2016:04:28-08:49:54 vpn-1 epsecd[10157]: 3. Epsec::Logic::Base::run:60() /</usr/local/bin/epp_client.plx>Epsec/Logic/Base.pm
2016:04:28-08:49:54 vpn-1 epsecd[10157]: 4. main::top-level:63() client.pl
2016:04:28-08:49:54 vpn-1 epsecd[10157]: <=========================================================================
2016:04:28-08:49:54 vpn-1 epsecd[10157]: I id="4210" severity="info" sys="System" sub="epsecd" name="Sleeping for 240 seconds"

this is repeating in the log....


anyone else got similar problems?



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  • 0

    update:


    online for some minutes now...

    greets

    zaphod
    ___________________________________________

    Home: Zotac CI321 (8GB RAM / 120GB SSD)  with latest Sophos UTM
    Work: 2 SG430 Cluster / many other models like SG105/SG115/SG135/SG135w/...

  • 0

    still got problems... same log entries as postet in first post...


    no one else got these problems? seems that liveconnect servers having trouble..

    greets

    zaphod
    ___________________________________________

    Home: Zotac CI321 (8GB RAM / 120GB SSD)  with latest Sophos UTM
    Work: 2 SG430 Cluster / many other models like SG105/SG115/SG135/SG135w/...

  • 0 in reply to zaphod

    Over half of my endpoints are offline (22 endpoints) and I have been for the last 66 days.  I have had a case open with Sophos for four weeks, but when someone contacts me, they are not an endpoint specialist so they simply go in circles.  My case is supposed to be escalated to a level 3 specialists, but maybe they have none of these individuals any more.  Support has really gone from bad to pathetic and apparently this is not an important issue to Sophos.


    So yes - the problem still exists and it appears that Sophos has no intention of resolving it.

    Dave

  • 0

    Hi,

    Can you please post epsecd.log file?

    Thanks

    Sachin Gurung
    Team Lead | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

  • 0 in reply to sachingurung

    since 4 days connection to sophos liveconnect works again...

    can you help me with this?

    https://community.sophos.com/products/unified-threat-management/f/58/t/77270

    greets

    zaphod
    ___________________________________________

    Home: Zotac CI321 (8GB RAM / 120GB SSD)  with latest Sophos UTM
    Work: 2 SG430 Cluster / many other models like SG105/SG115/SG135/SG135w/...

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