SEC 5.4 install

Hello Kurt,

you've probably gone through the encryption dialog during a past install so this feature is installed. Whether you use Encryption or have ever used it or not doesn't matter, please simply follow Sophos Enterprise Console 5.4.0 - How to remove Encryption (note: Elevated command prompt! - and it might take a few minutes).

Christian

Hi christian

ok i ran the tool but it has given me an error code of 2711 any ideas.

kurt. 

Hello Kurt,

had it too. Tried once or twice, then decided to turn on logging (/LV .\RemEnc.log) - wasn't actually helpful on the first glance (said this feature - Encryption - doesn't exist). Opened a new elevated cmd window, cded right to the installer directory, copy-pasted the msiexec command and ... it did, just did. Afterwards the upgrade ran without problems.

Christian

Hi Christian

so did switching on the logging help at all and no matter what i try i cant get this to run.

kurt.

Hello Kurt,

it wasn't the logging - turning it on does no harm though. Unfortunately I didn't keep the logs from the failures. 2711 means the feature could not be found in the Feature table - the table exists with two rows, Core and Encryption. Wonder if it has picked up the wrong package (this is something you could check). Recollecting my steps I had a look at the package with Orca and called msiexec while I had the package open. msiexec complained it could not lock the package, I think after closing Orca the next attempt succeeded. I can't see how that could have solved the issue though.

Christian

Hi christian

well iv tryed and looked through the MSI and im still coming up a blank. iv got no clue as to why its not working but the MSI looks right to both me and one of my colleagues.

kurt.

Hello Kurt,

should've known that it's a good idea to keep the log with the error.
You do have a log? It should name the correct .msi and its path (in my case C:\sec_530\Serverinstaller\) as source (though it's then using a cached copy). Is there anything suspicious before the 2711 error? Haven't checked the 5.4.0 .msi, there's probably no Encryption feature in there. Different path though, so the Installer shouldn't use the wrong one .... I'd try logoff/logon (you've probably done that already), restart the Installer service, reboot the server (if feasible).

Christian

Hi Kurt

I had the same issue. I was able to fix it by installing dotNetFramework 4.5.2 from the C:\sec_540\ServerInstaller\pre-reqs\dotNetFramework folder

S.B.

Hi christian

As far as i know logging is switched off so no dont think iv got one anywhere. im not even sure how to turn it on if it is off or where to find the log files. hmm im sounding a bit thick now [:|]

ok the full error says                       The installer has encountered an unexpected error installing this package. this may indicate a problem with this package. the error code is 2711

could this be down to the fact that im running a non standard install of sophos. mines on the D:\ drive of the server. being month end and the face that sophos shares our accounts server i cant restart it till middle of next week at least.

kurt.

hi Kurt,

- install dotNetFramework 4.5.2 from the C:\sec_540\ServerInstaller\pre-reqs\dotNetFramework folder

- reboot the machine

- re-run the msiexec command

S.B.