Thread Info
  • State Verified Answer
  • Locked Locked
  • Replies 25 replies
  • Answers 3 answers
  • Subscribers 5 subscribers
  • Views 46319 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

SEC 5.4 install

vospersIT

ok so gone to install SEC 5.4 and its telling me that i have encryption installed ???

now i thought ok maybe its the tamper protection the wasnt switched on but i reset it anyway. any ideas because im out. we dont use drive or any form of encryption on any of out computers.

thanks kurt.



This thread was automatically locked due to age.
Parents
  • 0

    Hello Kurt,

    you've probably gone through the encryption dialog during a past install so this feature is installed. Whether you use Encryption or have ever used it or not doesn't matter, please simply follow Sophos Enterprise Console 5.4.0 - How to remove Encryption (note: Elevated command prompt! - and it might take a few minutes).

    Christian

  • 0 in reply to QC

    Hi christian

    ok i ran the tool but it has given me an error code of 2711 any ideas.

    kurt. 

  • 0 in reply to vospersIT

    Hello Kurt,

    had it too. Tried once or twice, then decided to turn on logging (/LV .\RemEnc.log) - wasn't actually helpful on the first glance (said this feature - Encryption - doesn't exist). Opened a new elevated cmd window, cded right to the installer directory, copy-pasted the msiexec command and ... it did, just did. Afterwards the upgrade ran without problems.

    Christian

  • 0 in reply to QC

    Hi Christian

    so did switching on the logging help at all and no matter what i try i cant get this to run.

    kurt.

  • 0 in reply to vospersIT

    Hello Kurt,

    it wasn't the logging - turning it on does no harm though. Unfortunately I didn't keep the logs from the failures. 2711 means the feature could not be found in the Feature table - the table exists with two rows, Core and Encryption. Wonder if it has picked up the wrong package (this is something you could check). Recollecting my steps I had a look at the package with Orca and called msiexec while I had the package open. msiexec complained it could not lock the package, I think after closing Orca the next attempt succeeded. I can't see how that could have solved the issue though.

    Christian

  • 0 in reply to QC

    Hi christian

    well iv tryed and looked through the MSI and im still coming up a blank. iv got no clue as to why its not working but the MSI looks right to both me and one of my colleagues.

    kurt.

  • 0 in reply to vospersIT

    Hello Kurt,

    should've known that it's a good idea to keep the log with the error.
    You do have a log? It should name the correct .msi and its path (in my case C:\sec_530\Serverinstaller\) as source (though it's then using a cached copy). Is there anything suspicious before the 2711 error? Haven't checked the 5.4.0 .msi, there's probably no Encryption feature in there. Different path though, so the Installer shouldn't use the wrong one .... I'd try logoff/logon (you've probably done that already), restart the Installer service, reboot the server (if feasible).

    Christian

  • 0 in reply to vospersIT

    Hi Kurt

    I had the same issue. I was able to fix it by installing dotNetFramework 4.5.2 from the C:\sec_540\ServerInstaller\pre-reqs\dotNetFramework folder


    S.B.

  • 0 in reply to QC

    Hi christian

    As far as i know logging is switched off so no dont think iv got one anywhere. im not even sure how to turn it on if it is off or where to find the log files. hmm im sounding a bit thick now [:|]

    ok the full error says                       The installer has encountered an unexpected error installing this package. this may indicate a problem with this package. the error code is 2711

    could this be down to the fact that im running a non standard install of sophos. mines on the D:\ drive of the server. being month end and the face that sophos shares our accounts server i cant restart it till middle of next week at least.

    kurt.

  • 0 in reply to vospersIT

    hi Kurt,

    - install dotNetFramework 4.5.2 from the C:\sec_540\ServerInstaller\pre-reqs\dotNetFramework folder

    - reboot the machine

    - re-run the msiexec command

    S.B.

Reply Children
No Data
Unfiltered HTML