Completed (Minor Issue)

We would suggest doing any of the following regarding your concern:

  • open a customer care support ticket, or
  • create a post in the product forums - https://community.sophos.com/sophos-xg-firewall/

Why did I not get the full term when I activated my license key?

https://support.sophos.com/support/s/article/KB-000036502?language=en_US

Multiple scenarios should be answered here. For example, customer you lapsed few years with device since it was being stored somewhere. 

Some of the vendors have policy if you get 2 year renewal, you get your starting date on date of activation of the subscriptions. 

damiri
Parents Comment Children
Unfiltered HTML