Completed (Minor Issue)

Sophos Endpoint Self Help: Product Logging does not show where the logs are saved to

Having logs enable is really useful for finding preformance issues, but the page:

Sophos Endpoint Self Help: Product Logging

does not show where the individual logs are saved to when enabled

Mike Frasco
Parents

  • Hi ,

    Good day.

    The logs will be available once the Sophos Endpoint Self Help (ESH) tool product logging is saved. You must click Launch SDU to check the debug logging for each product.

    Kindly note this may only required when investigating issues or the Support team requests for the product logging needed for investigation.

    It's also on the knowledge base overview: This may be required when investigating issues and must only be used when requested by Support or when following documented guidance.

    Hope this helps, and let us know if there are any clarifications.

    Thank you.

Comment

  • Hi ,

    Good day.

    The logs will be available once the Sophos Endpoint Self Help (ESH) tool product logging is saved. You must click Launch SDU to check the debug logging for each product.

    Kindly note this may only required when investigating issues or the Support team requests for the product logging needed for investigation.

    It's also on the knowledge base overview: This may be required when investigating issues and must only be used when requested by Support or when following documented guidance.

    Hope this helps, and let us know if there are any clarifications.

    Thank you.

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