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Captive Portal Mode for Standard Users

For instructions in: https://support.sophos.com/support/s/article/KB-000044202?language=en_US regarding Captive Portal Mode, this solution is useless if it requires admin credentials in an organization. How can we allow this to be enabled for team members set as standard users (who are the majority/common reporters of in-flight connectivity issues)?

Edgar Ruiz
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  • Hello Edgar

    Thanks for your feedback.

    Our Development team is working closely with Apple for the in-flight Wi-Fi issues on macOS Ventura.
    We will publish an update once there is one available.


    Enabling Captive Portal Mode unloads our extension from the device. It is by design that an administrator account is needed when doing such tasks.

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  • Hello Edgar

    Thanks for your feedback.

    Our Development team is working closely with Apple for the in-flight Wi-Fi issues on macOS Ventura.
    We will publish an update once there is one available.


    Enabling Captive Portal Mode unloads our extension from the device. It is by design that an administrator account is needed when doing such tasks.

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