Add KB for Error Message "HA could not be enabled" in HA Setup

Problem:

While configure the Primary Device in HA (active-passiv) you will get the non descritive Error "HA could not be enabled" if the HA Link is not up or the Peer Device is not reachable.

What To Do:

- Verify HA Interface Link is UP and Peer Device is reachable

philbert

Dennis Huagan 1 month ago in reply to philbert

Hi philbert,

The networking requirements section of our Sophos Firewall online documentation is now updated with the information you shared.

Please continue to share with us any information that you think needs to be added or updated on our documentation or knowledge articles.

Thank you :)
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Dennis Huagan 2 months ago in reply to philbert

Thank you for your confirmation, philbert.

I am confirming with a colleague if we just need to update our documentation and include a note about the error instead of creating an article about it.

I'll inform you once I have the reply.
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philbert 2 months ago in reply to Dennis Huagan

I've used "Interactive mode".

yes, I followed the steps, but they do not explicitly state the HA Link has to be UP and Peer Device must be reachable.
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Dennis Huagan 2 months ago

Thank you for this feedback, philbert,

Did you configure your primary device via QuickHA or via the interactive mode? Did you also follow the steps in docs.sophos.com/.../index.html
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Rodim Suarez 2 months ago

Hi philbert,

Thank you for your feedback. We will look into this and get back to you once we have progress.
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