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Veeam backups failing after implementing Sophos Central Server Lockdown.

While there is a KB for this, I had to whitelist a specific folder in order for the backup to work.  The moment the backups started failing was the same day I implemented Lockdown on one server.  Once I whitelisted the folder below and re-ran the backup it was successful.

Original KB: https://community.sophos.com/kb/en-us/133231

The Veeam backup error I was receiving stated:

Processing <Server_Name> Error: Unable to register and start service. Attempt 10 of 10 Cannot register management service. Service name: [VeeamVssSupport]. Cannot create service. Machine: [<Server_Name>]. Service name: [VeeamVssSupport]. Service binary path: [C:\Windows\VeeamVssSupport\VeeamGuestHelper.exe]. Service account: []. Cannot create service. Win32 error:The specified service has been marked for deletion. Code: 1072 

 

 

What to do

1. Login to your Central Dashboard.

2. Navigate to Server Protection > Policies.

3. Open the Lockdown Policy which is applicable on the server where the backup is failing.

4. In the Settings tab, click Add allowed file/folder.

5. Enter in the following exclusion:

6. Click Save.

Run the backup again and it should be successful.



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  • Backup that ran last night was successful.  I'm going to remove the exclusion and see if the backup that runs tonight fails.  If it does, I'll know for sure that the exclusion is what fixes the issue with Veeam backup not working when Lockdown is enabled.

  • Breakingcustom said:

    Backup that ran last night was successful.  I'm going to remove the exclusion and see if the backup that runs tonight fails.  If it does, I'll know for sure that the exclusion is what fixes the issue with Veeam backup not working when Lockdown is enabled.

     

     

    Verified that if I take that exclusion out the backup fails with the same exact error.  Added the exclusion back in and the backup ran successfully.

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  • Breakingcustom said:

    Backup that ran last night was successful.  I'm going to remove the exclusion and see if the backup that runs tonight fails.  If it does, I'll know for sure that the exclusion is what fixes the issue with Veeam backup not working when Lockdown is enabled.

     

     

    Verified that if I take that exclusion out the backup fails with the same exact error.  Added the exclusion back in and the backup ran successfully.

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