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Outlook Add-In in Shared Mailbox Timeout


We have installed the add-on for Outlook from Sophos. This was rolled out to all devices via an XML through the M365 admin center. In this XML I have already added the following:

The following error pattern: If I report a mail in my personal mailbox everything works fine.

However, if I want to do this within a Shared Mailbox (No User) it loads for 3-4 minutes (First picture) and then runs into a timeout (Second Picture).

Microsoft Outlook Version: 2212 Build 15928.20216

Exchange in Hybrid Status (Local & Exchange Online)

Mailboxes are located in Exchange Online

Does anyone have the same error?

Thanks a lot!

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[edited by: emmosophos at 7:03 PM (GMT -8) on 16 Feb 2024]
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