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User receiving all emails except Sophos Training

I have a new user that is receiving all internal as well as external emails, but is not receiving the Sophos Training emails. I'm truely at a loss. I've verified its not sitting in quarantine or blocked by the user.

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0 emmosophos over 2 years ago

Hello Caleb,

Thank you for contacting the Sophos Community.

Is this for the Phish Threat training campaigns?

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 Caleb Wix over 2 years ago in reply to emmosophos

Hello and thanks for your time.

The user should have received several trainings, but not Phishing. PII, CUI, Insider Threat, and Cybersecurity Awareness. I should also mention this is the only user experiencing this issue.
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0 emmosophos over 2 years ago in reply to Caleb Wix

Hello Caleb,

Thank you for the clarification.

I would recommend you to get a case open, so our Support Team can check on the logs, if the emails are being generated and sent to the user.

My wild guess is that the user was created at some point,(in another account) then deleted, or the user might have created a trial account using the same email address, and it has two different SUDs.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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