Phish Threat Outlook plugin reporting non-campaign emails are failing to send
Applies to the following Sophos product(s) and version(s)Phish Threat Outlook Report Plugin
Reporting non-campaign emails (ie spam or actual phishing emails) through the Phish Threat Report Message add-on are not being delivered to the configured administrators.
The dialog messages from the end-user will show as the message was successfully reported.
A bounce back with the following error may be returned:
This message could not be delivered due to a recipient error. Please try again later.
Final-Recipient: rfc822; email@example.com
Original-Recipient: rfc822; firstname.lastname@example.org
Diagnostic-Code: smtp; 451 4.3.0 This message could not be delivered due to a recipient error. Please try again later.
This article will be updated when information becomes available.
A fix has been deployed to production in all regions and the issue is now resolved. The report message function is now working as expected.