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Completed Users Appearing on Incomplete Report - Also Completed Users Getting Incomplete Emails

GWNSophos

There is something strange going on here.  Submitting issue to PhishThreat.  They should not appear in the incomplete Report. They should ALSO not be able to start the same training after completion!

This has been happening to several of our users and we are getting complaints. Where they appear on the incomplete report even though they have completed the training. Also they keep getting emails to complete even though they have completed it.

 

I cannot input bug requests so you guys do it.  it does not work on any browser for me.



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  • in reply to FloSupport

    We are seeing the same problem in our Phish Threat v2. Users are completing training and the system is not even registering them as starting the training.  We have had a few users duplicate this.

     

    Seems there is a problem on the back end if it is affecting multiple accounts...

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