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Incompatible Software

We have Netsupport DNA installed on all the computers and have had no issues or warning except for one computers.

Sophos Anti-Virus status Date/time Code Description
10/30/2017 9:38:35 AMa0580006 Web Protection error (incompatible program: NetSupport DNA)
10/30/2017 9:26:08 AMa0580006 Web Protection error (incompatible program: NetSupport DNA)
10/30/2017 9:19:11 AMa0580006 Web Protection error (incompatible program: NetSupport DNA)

What does this mean for the school? Does this mean we can't use sophos product because of Netsupport DNA? Why do we only get error for 1 computer only? Also web protection isn't even turned on.

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0 QC over 7 years ago

Hello Abdul Khaliq1,

web protection isn't even turned on
in which case there wouldn't be the error. Apparently this is the case for all but the one endpoints. Please checks its policy and policy compliance.

Does this mean we can't use sophos product
no, it means that just the Web Protection would be disabled (arguably just might be an understatement).

Christian
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0 Abdul Khaliq1 over 7 years ago in reply to QC

Policy is up to date and the same as every other computer. I've just rebooted the computer and the same error is still there.
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0 QC over 7 years ago in reply to Abdul Khaliq1

Hello Abdul Khaliq1,

Web Control would also use the LSP (note: only up to Windows 7, from Widndows 8 on WFP is utilized), do you have Web Control enabled? And the endpoints all run the same Windows version?

Christian
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0 Abdul Khaliq1 over 7 years ago in reply to QC

Web Control is disabled and all the computers are running Windows 7 X64. Strange that it's only affecting one computer.
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0 QC over 7 years ago in reply to Abdul Khaliq1

Hello Abdul Khaliq1,

indeed strange ... and it's just a "normal" machine, not a VM or a frozen system.

Can't say how to debug this early error - if it worries you please contact Support

Christian
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0 QC over 7 years ago in reply to Abdul Khaliq1

Hello Abdul Khaliq1,

indeed strange ... and it's just a "normal" machine, not a VM or a frozen system.

Can't say how to debug this early error - if it worries you please contact Support

Christian
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