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Windows 10 Restart Loop

Brown-Bear

Hi There,

I currently have an issue in which every time I install sophos and reboot I get stuck in an infinite restart Automatic repair loop. I have to rebuild the PC each time. I install it remotely from the Enterprise Console successfully but then I get an error code (000006d) which states that I need to perform a restart which then brings me to the loop.

The operating system is Windows 10 Enterprise and the device is a dell Latitude 5420 laptop. I'm not too sure if it's a hardware or software issue.

Any advice would be much appreciated.

Kind Regards,

Ciaran 



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  • 0

    Hello Ciaran,

    this is definitely not normal. The restart reported is for example required for features which require that a DLL is loaded when a process is started - naturally a complete restart ensures that, say, the browser process is restarted. Any information why Windows thinks it needs to be repaired? Do you rebuild the laptop from the recovery partition is Enterprise even available as pre-installed option)?

    Christian

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  • 0

    Hello Ciaran,

    this is definitely not normal. The restart reported is for example required for features which require that a DLL is loaded when a process is started - naturally a complete restart ensures that, say, the browser process is restarted. Any information why Windows thinks it needs to be repaired? Do you rebuild the laptop from the recovery partition is Enterprise even available as pre-installed option)?

    Christian

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  • 0 in reply to QC

    Hi Christian,

    Thanks for the quick response. There is no information provide, It just runs a diagnostic tool and then jumps straight into the Automatic Repair menu. I normally run a factory reset through the repair menu. Enterprise is the installed operating system after the rebuild.

    Don't know if this would effect it but the laptop comes with Pro at the start and then we upgrade it to Enterprise with a CD. We also activate the version of Enterprise as well with our activation key before we install Sophos.

    Would Sophos run into problems if the operating system wasn't activated?

    Kind Regards,

    Ciaran

  • 0 in reply to Brown-Bear

    Hello Ciaran,

    activation shouldn't matter.

    As to Enterprise - we never upgrade, we always wipe (also destroying the reset partition) and install Enterprise from scratch.

    Christian

  • 0 in reply to QC

    Hi Christian,

    I have tried a full restart there with an install from starch and still getting the same error. I'm going to try disabling the repair tool and see if it will give me an error.

    Kind Regards,

    Ciaran

  • 0 in reply to Brown-Bear

    Hi Christian,

    That did work but when I turned back on the Automatic Recovery it happens again. I would like to keep the Automatic repair on for safety reasons. I have put a ticket in directly with the support team so hopefully they might have some answers.

    Thanks for your help,

    Ciaran

  • 0 in reply to QC

    Hi Christian,

    Just to follow up on this, What partition did you delete during the setup? Was it the Image?

    Kind Regards,

    Ciaran

  • 0 in reply to Brown-Bear

    Hello Ciaran,

    we format the entire disk. What good is a reset/recovery partition that doesn't restore the "final" OS?

    Christian

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