Sophos Console server not updated

We have on premises Sophos Endpoint server. Total user more than 2000. We are facing problem regarding Sophos server not updated. Kindly guide regarding this issue.

  • Hello Pravin Ghadigaonkar,

    could you give some more details what Sophos server not updated is? What is not updated, where do you see this? Please provide a screenshot if possible.

    Christian

  • computer details attached here..

    Computer name SOPHOS
    Computer description
    Operating system Windows Server 2012 R2
    Service pack
    Domain/workgroup ABHYUDAYA
    IP address 192.168.131.35
    Time of last binary update 9/17/2020 10:33:37 AM
    Time of last protection data update 9/17/2020 10:33:37 AM

    Software subscriptions status Software subscriptionMaintained in Last successful downloadError codeError description
    Recommended \\SOPHOS\SophosUpdate9/17/2020 9:15:50 AM00000004 Unable to write the updates to the destination
    Recommended \\192.168.131.35\SophosUpdate9/17/2020 9:16:07 AM00000004 Unable to write the updates to the destination

    Outstanding alerts and errors

    Update manager status Date/time Code Description
    9/18/2020 1:56:18 PM 80040401 Software update failed.
    9/18/2020 1:56:15 PM 80040408 Unable to write to distribution location \\192.168.131.35\SophosUpdate for subscription 'Recommended'.
    9/18/2020 1:56:14 PM 80040408 Unable to write to distribution location \\SOPHOS\SophosUpdate for subscription 'Recommended'.
    9/18/2020 1:21:54 PM 80040404 Threat detection data update failed.

    History

    Update manager status Date/time Code Description
    9/18/2020 1:56:18 PM 80040401 Software update failed.
    9/18/2020 1:56:15 PM 80040408 Unable to write to distribution location \\192.168.131.35\SophosUpdate for subscription 'Recommended'.
    9/18/2020 1:56:14 PM 80040408 Unable to write to distribution location \\SOPHOS\SophosUpdate for subscription 'Recommended'.
    9/18/2020 1:45:56 PM 80040401 Software update failed.
    9/18/2020 1:45:53 PM 80040408 Unable to write to distribution location \\SOPHOS\SophosUpdate for subscription 'Recommended'.
    9/18/2020 1:35:33 PM 80040401 Software update failed.
    9/18/2020 1:35:29 PM 80040408 Unable to write to distribution location \\SOPHOS\SophosUpdate for subscription 'Recommended'.
    9/18/2020 1:25:09 PM 80040401 Software update failed.
    9/18/2020 1:25:06 PM 80040408 Unable to write to distribution location \\192.168.131.35\SophosUpdate for subscription 'Recommended'.
    9/18/2020 1:25:05 PM 80040408 Unable to write to distribution location \\SOPHOS\SophosUpdate for subscription 'Recommended'.
    9/18/2020 1:21:54 PM 80040404 Threat detection data update failed.
    9/18/2020 1:21:51 PM 80040408 Unable to write to distribution location \\SOPHOS\SophosUpdate for subscription 'Recommended'.
    9/18/2020 1:14:45 PM 80040401 Software update failed.
    9/18/2020 1:14:42 PM 80040408 Unable to write to distribution location \\SOPHOS\SophosUpdate for subscription 'Recommended'.
    9/18/2020 1:04:20 PM 80040401 Software update failed.
    9/18/2020 1:04:17 PM 80040408 Unable to write to distribution location \\192.168.131.35\SophosUpdate for subscription 'Recommended'.
    9/18/2020 1:04:16 PM 80040408 Unable to write to distribution location \\SOPHOS\SophosUpdate for subscription 'Recommended'.
    9/18/2020 12:53:55 PM80040401 Software update failed.
    9/18/2020 12:53:53 PM80040408 Unable to write to distribution location \\SOPHOS\SophosUpdate for subscription 'Recommended'.
    9/18/2020 12:43:40 PM80040401 Software update failed.
    9/18/2020 12:43:37 PM80040408 Unable to write to distribution location \\SOPHOS\SophosUpdate for subscription 'Recommended'.
    9/18/2020 12:33:15 PM80040401 Software update failed.
    9/18/2020 12:33:12 PM80040408 Unable to write to distribution location \\SOPHOS\SophosUpdate for subscription 'Recommended'.
    9/18/2020 12:30:32 PM80040401 Software update failed.
    9/18/2020 12:29:46 PM80040408 Unable to write to distribution location \\192.168.131.35\SophosUpdate for subscription 'Recommended'.
    9/18/2020 12:29:40 PM80040408 Unable to write to distribution location \\SOPHOS\SophosUpdate for subscription 'Recommended'.
    9/18/2020 12:22:50 PM80040401 Software update failed.
    9/18/2020 12:22:47 PM80040408 Unable to write to distribution location \\192.168.131.35\SophosUpdate for subscription 'Recommended'.
    9/18/2020 12:22:46 PM80040408 Unable to write to distribution location \\SOPHOS\SophosUpdate for subscription 'Recommended'.
    9/18/2020 12:19:35 PM80040404 Threat detection data update failed.
    9/18/2020 12:19:32 PM80040408 Unable to write to distribution location \\SOPHOS\SophosUpdate for subscription 'Recommended'.
    9/18/2020 12:16:59 PM80040401 Software update failed.
    9/18/2020 12:15:00 PM80040408 Unable to write to distribution location \\192.168.131.35\SophosUpdate for subscription 'Recommended'.
    9/18/2020 12:14:42 PM80040408 Unable to write to distribution location \\SOPHOS\SophosUpdate for subscription 'Recommended'.
    9/18/2020 12:02:00 PM80040401 Software update failed.
    9/18/2020 12:01:57 PM80040408 Unable to write to distribution location \\192.168.131.35\SophosUpdate for subscription 'Recommended'.
    9/18/2020 12:01:56 PM80040408 Unable to write to distribution location \\SOPHOS\SophosUpdate for subscription 'Recommended'.
    9/18/2020 11:51:29 AM80040401 Software update failed.
    9/18/2020 11:51:28 AM80040408 Unable to write to distribution location \\192.168.131.35\SophosUpdate for subscription 'Recommended'.
    9/18/2020 11:51:27 AM80040408 Unable to write to distribution location \\SOPHOS\SophosUpdate for subscription 'Recommended'.
    9/18/2020 11:47:24 AM80040401 Software update failed.
    9/18/2020 11:47:20 AM80040408 Unable to write to distribution location \\192.168.131.35\SophosUpdate for subscription 'Recommended'.
    9/18/2020 11:47:19 AM80040408 Unable to write to distribution location \\SOPHOS\SophosUpdate for subscription 'Recommended'.
    9/18/2020 11:41:37 AM80040401 Software update failed.
    9/18/2020 11:41:33 AM80040408 Unable to write to distribution location \\SOPHOS\SophosUpdate for subscription 'Recommended'.
    9/18/2020 11:36:41 AM80040404 Threat detection data update failed.
    9/18/2020 11:36:39 AM80040408 Unable to write to distribution location \\SOPHOS\SophosUpdate for subscription 'Recommended'.
    9/18/2020 11:36:15 AM80040401 Software update failed.
    9/18/2020 11:35:44 AM80040401 Software update failed.
    9/18/2020 11:31:50 AM80040401 Software update failed.
    9/18/2020 11:31:48 AM80040408 Unable to write to distribution location \\192.168.131.35\SophosUpdate for subscription 'Recommended'.
    9/18/2020 11:31:47 AM80040408 Unable to write to distribution location \\SOPHOS\SophosUpdate for subscription 'Recommended'.
    9/18/2020 11:30:02 AM80040401 Software update failed.
    9/18/2020 11:29:57 AM80040408 Unable to write to distribution location \\192.168.131.35\SophosUpdate for subscription 'Recommended'.
    9/18/2020 11:29:56 AM80040408 Unable to write to distribution location \\SOPHOS\SophosUpdate for subscription 'Recommended'.
    9/18/2020 11:21:24 AM80040401 Software update failed.
    9/18/2020 11:21:21 AM80040408 Unable to write to distribution location \\SOPHOS\SophosUpdate for subscription 'Recommended'.
    9/18/2020 11:11:03 AM80040401 Software update failed.
    9/18/2020 11:11:02 AM80040408 Unable to write to distribution location \\192.168.131.35\SophosUpdate for subscription 'Recommended'.
    9/18/2020 11:11:01 AM80040408 Unable to write to distribution location \\SOPHOS\SophosUpdate for subscription 'Recommended'.
    9/18/2020 11:08:13 AM80040401 Software update failed.
    9/18/2020 11:08:10 AM80040408 Unable to write to distribution location \\192.168.131.35\SophosUpdate for subscription 'Recommended'.
    9/18/2020 11:08:09 AM80040408 Unable to write to distribution location \\SOPHOS\SophosUpdate for subscription 'Recommended'.
    9/18/2020 11:06:53 AM80040401 Software update failed.
    9/18/2020 11:06:48 AM80040408 Unable to write to distribution location \\192.168.131.35\SophosUpdate for subscription 'Recommended'.
    9/18/2020 11:06:47 AM80040408 Unable to write to distribution location \\SOPHOS\SophosUpdate for subscription 'Recommended'.
    9/18/2020 11:05:35 AM80040401 Software update failed.
    9/18/2020 11:05:29 AM80040408 Unable to write to distribution location \\SOPHOS\SophosUpdate for subscription 'Recommended'.
    9/18/2020 11:01:05 AM80040401 Software update failed.
    9/18/2020 11:01:02 AM80040408 Unable to write to distribution location \\192.168.131.35\SophosUpdate for subscription 'Recommended'.
    9/18/2020 11:01:01 AM80040408 Unable to write to distribution location \\SOPHOS\SophosUpdate for subscription 'Recommended'.
    9/18/2020 10:55:53 AM80040401 Software update failed.
    9/18/2020 10:55:50 AM80040408 Unable to write to distribution location \\SOPHOS\SophosUpdate for subscription 'Recommended'.
    9/18/2020 10:16:17 AM80040404 Threat detection data update failed.
    9/17/2020 10:56:58 AM80040401 Software update failed.
    9/17/2020 10:56:08 AM80040401 Software update failed.
    9/17/2020 10:55:15 AM80040401 Software update failed.
    9/17/2020 10:50:54 AM80040401 Software update failed.
    9/17/2020 10:42:41 AM80040401 Software update failed.
    9/17/2020 10:39:30 AM80040401 Software update failed.
    9/15/2020 12:42:41 PM80040401 Software update failed.
    9/15/2020 11:45:22 AM80040401 Software update failed.
    9/15/2020 11:44:31 AM80040401 Software update failed.
    9/13/2020 6:00:10 AM 80040401 Software update failed.
    9/13/2020 5:54:30 AM 80040401 Software update failed.
    9/12/2020 6:34:13 PM 80040401 Software update failed.
    9/12/2020 6:27:01 PM 80040401 Software update failed.
    9/10/2020 2:36:29 PM 80040401 Software update failed.
    9/7/2020 12:48:36 PM 80040404 Threat detection data update failed.
    9/7/2020 12:46:47 PM 80040401 Software update failed.
    9/7/2020 12:36:21 PM 80040401 Software update failed.
    9/7/2020 12:26:00 PM 80040401 Software update failed.
    9/7/2020 12:15:37 PM 80040401 Software update failed.
    9/7/2020 12:05:12 PM 80040401 Software update failed.
    9/7/2020 11:54:49 AM 80040401 Software update failed.
    9/7/2020 11:46:16 AM 80040404 Threat detection data update failed.
    9/7/2020 11:45:20 AM 80040401 Software update failed.

  • Sir, Last three day we are facing this problem. Sophos  server not updated. Details attached before earlier reply. Please check and reply.

  • Hello Pravin Ghadigaonkar,

    first of all, please see in How to contribute and participate the How to verify or reject an answer section. Neither is your reply with error messages nor this last reply a suggested (i.e. possible) answer or a solution.

    The Update Manager can't write to the \SophosUpdate\ share for whatever reason. BTW - why did you configure an additional share with the IP 192.168.131.35 in addition to the default  \\SOPHOS\SophosUpdate?
    Details of the error should be in the SUMTrace20200918....log in  %ProgramData%\Sophos\Update Manager\Logs\. Please see How to insert images/videos/files into a thread or reply  on how to attach the log to your post.

    Christian