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Sophos Enterprise Console SMTP - no emails

I have a running server (Sophos Enterprise Console). Last week we had to change the SMTP server address (new mail server). Now the Sophos Enterprise Console has stopped sending warnings. Also if I use the old email server again (still running) we get no emal alerts. I looked in the smtp log from the old email und new email server. the Sophos Enterprise Console dosn't try to connect the email server. If I do a test in Sophos Enterprise Console for the email server, Sophos say its ok. If I send from Sophos Enterprise Console Server with telnet a SMTP email to the email server it is also working.
It seems the messaging system from the Sophos Enterprise Console hast stopped working. Hoe can I fix that?

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0 Shweta over 3 years ago

Hi Hermann Floimayr

Would you please help us with the logs where you see that Enterprise console is not connecting to the email server?

Shweta

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0 Hermann Floimayr over 3 years ago in reply to Shweta

Hi

I can see that in the C:\Program Files\Microsoft\Exchange Server\V15\TransportRoles\Logs\Hub\ProtocolLog\SmtpReceive log.

But only the " email alerts" are not working. The roports are ok!
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0 QC over 3 years ago in reply to Hermann Floimayr

Hello Hermann Floimayr,

you say that SEC stopped sending email alerts when you changed the server and if you change it back you still get no alerts? But it does send scheduled reports (both with the old and the new server)? While sending of the reports is logged there's - AFAIK - no log when alerts are sent, whether success or failure.

As this is plain SMTP the, IMO, quickest way to assess the problem is Wireshark. You'd see whether the management service is trying to send mail or not, and if it does what happens (or does not happen). BTW, alerts can be triggered by changing the Dashboard levels (Tools → Configure Dashboard ...).

Christian
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0 QC over 3 years ago in reply to Hermann Floimayr

Hello Hermann Floimayr,

you say that SEC stopped sending email alerts when you changed the server and if you change it back you still get no alerts? But it does send scheduled reports (both with the old and the new server)? While sending of the reports is logged there's - AFAIK - no log when alerts are sent, whether success or failure.

As this is plain SMTP the, IMO, quickest way to assess the problem is Wireshark. You'd see whether the management service is trying to send mail or not, and if it does what happens (or does not happen). BTW, alerts can be triggered by changing the Dashboard levels (Tools → Configure Dashboard ...).

Christian
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