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Sophos Upgrade from 5.5.0 to 5.5.2

Hi,

I have recently upgraded from the Sophos Enterprise Console 5.5.0 to 5.5.2 and I got an error Unable to install Sophos Credential Store Service and failed to upgrade to 5.5.2.

The SEC 5.5.0 is still there. The Under Programs and Features I find the Sophos Management Console and Sophos Management Server are still with version 5.5.0.

Could you please let me know how to fix this error and what I will do next to complete an upgrade to 5.5.2

Your assistance on this request would be extremely appreciated.

Thank you.

Kind regards,

T Doan

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0 moosey over 4 years ago

Hi,

Are installing on a DC or Members Server?
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0 Accounts Payable1 over 4 years ago in reply to moosey

Hi Moosey,

Thank you for your response.

I used Domain Control to install (i.e: Domain Name\Administrator). Because I am working from home, so I used remote desktop to log in to our server to upgrade. Do you think there is any problems with this?

Thank you and look forward to your response.

Regards

T Doan (Accounts Payable1)
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0 moosey over 4 years ago in reply to Accounts Payable1

Hi,

Thank you for the update.

1 Question is the SEC 550 installed on a Domain Controller?
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0 moosey over 4 years ago in reply to Accounts Payable1

Hi,

Thank you for the update.

1 Question is the SEC 550 installed on a Domain Controller?
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0 Accounts Payable1 over 4 years ago in reply to moosey

Hi Moosey,

Thank you.

Yes it is installed on our Domain Controller.

Kind regards,

Thuy Doan
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