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Sophos Clean failed from server

Mulu Etana

Sophos Endpoint: 0000006b Download of Sophos Clean failed from server Sophos Endpoint Security and Control 10.8.4.

Please anybody can help me



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  • 0 in reply to Shweta

    Hi Shweta,

    The steps mentioned in this article, but is for Applies to the following Sophos products and versions
    Sophos Endpoint Security and Control 10.7.2 and I use Sophos Endpoint Security and Control 10.8.4.

    Thank you

  • 0 in reply to Mulu Etana

    Hello Mulu Etana,

    indeed the article describes a specific situation.

    For download errors in general the mentioned ALUpdate log is the start. Search for a line like (omit the timestamp when searching ;) )
    Trace(2019-Oct-17 06:32:30): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Clean
    the following lines should have a more detailed description of the error.

    Christian

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