I hope English is ok, my French isn't good enough.
Did it work before or is this a new installation and you get this error after logging on? Is the Sophos Management Service started (please see the article for details)?
not much detail :). Please voir le journal - this should tell whether download or installation failed and whether generally or for a specific component.
CIDUpdate(Info): \\172.20.0.19\SophosUpdate, , 86 suggests that the password in the updating policy is incorrect. As far as I can see there is no user defined in the policy. Does the SophosUpdate share permit anonymous access? As far as I can see it last worked (i.e. SAV updated properly) early May but now most Sophos components are missing (i.e. they aren't installed at all). What has happened on this computer?
Ok I understood, I contacted our client and he informed me that the machines infected did not have any change since the installation. In the first days after installation, these machines receive the updates correctly but suddenly they have not received the updates.
as said, there's no user defined for accessing the share - that might or might not be correct. Whatever happened happened almost two months ago, logs don't go back that far. It looks like at some point most of the components have been removed (I wonder why the AV section in the Sophos GUI looks normal). There's no error in the product - with a working updating configuration AutoUpdate might succeed in installing the missing components. Otherwise a reinstall is necessary.
I tried to reinstall sophos endpoint on one of the machines that do not receive updates. On the console it tells me that the machine is up to date with a message "error setting up the sophos clean component" while on the machine itself it displays the message "failure to update". I checked the installed license, it contains the Endpoint eXploit Prevention component (which allows to use sophos clean).
