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unable to install sophos enterprise console and getting bellow error, please help, upgrading 5.4.0 to 5.5.1

Hi Team

Extracting ServerInstaller\Res\EULA.txt
Extracting readme_sec.html
Extracting ServerInstaller\DB\Core\BackupDB.bat
Extracting ServerInstaller\DB\Patch\CreatePatchDB.bat
Extracting ServerInstaller\DB\Core\DropDB.bat
Extracting ServerInstaller\DB\Core\DropDBEx.bat
Extracting ServerInstaller\DB\Core\InstallDB.bat
Extracting ServerInstaller\DB\Core\InstallDBEx.bat
Extracting ServerInstaller\DB\Core\InstallSophosSecurity.bat
Extracting ServerInstaller\DB\Core\InstallSophosSecurityEx.bat
Extracting ServerInstaller\DB\Core\RestoreDB.bat
Extracting ServerInstaller\DB\Core\RunSqlScript.bat
Extracting ServerInstaller\DB\Patch\UpdatePatchDB.bat
Extracting ServerInstaller\DB\Core\UpdateSophosSecurity.bat
Extracting ServerInstaller\CheckDBConnection\CheckDBConnection.exe
Extracting ServerInstaller\pre-reqs\dotNetFramework\NDP452-KB2901907-x86-x64-AllOS-ENU.exe

ServerInstaller\pre-reqs\dotNetFramework\NDP452-KB2901907-x86-x64-AllOS-ENU.exe - checksum error

Unexpected end of archive
4 error(s) were encountered while extracting files: error code 3. Extraction and setup unsuccessful.

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0 jak over 5 years ago

Looks like the file is corrupt. If I download the file, the checksum info is as follows.

---------------------------
Checksum information
---------------------------
Name: sec_551_sfx.exe
Size: 747471640 bytes (712 MB)

CRC32: 6FF3D11D

CRC64: AC497350D228806C

SHA256: CFEFC224481781CA2246AA4974BE32BC803FDF3B4A7D1A10BECC971D64B9A134

SHA1: 28EBD2735F3CBB7B4783869A51F505D7F09B6AFA

BLAKE2sp: 5B5A233BDE108FD74D0C69BDE7B51A60ACA5F4BE997E0F26AFE27909524A6197

---------------------------
OK
---------------------------
What do you get? Does it match?

If that is OK, I would suggest using WINRAR or 7-ZIP to unpack the SFX and see what's going on then if you run \sec_551_sfx\ServerInstaller\setup.exe

Regards,

Jak
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0 Sateesh simpi over 5 years ago in reply to jak

Thank you, When I tried to unpack , it gives an error as unspecified error and not unpacking.
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0 Sateesh simpi over 5 years ago in reply to jak

Thank you, When I tried to unpack , it gives an error as unspecified error and not unpacking.
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0 Sateesh simpi over 5 years ago in reply to Sateesh simpi
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0 jak over 5 years ago in reply to Sateesh simpi

As you have 7-Zip can you right click on the file and choose:

CRC SHA -> SHA-256

What do you get? If you don't get CFEFC224481781CA2246AA4974BE32BC803FDF3B4A7D1A10BECC971D64B9A134 it looks like a corrupt file and you need to re-download it.

Tip: You can focus on the dialog, then do a: Ctrl-A, Ctrl-C to copy the details in the dialog to the clipboard.

Regards,
Jak
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