Forgot Tamper protection password

Hello Kandarp Desai1,

that password is stored somewhere
for IMO obvious reasons Sophos won't tell you if, and - in case it is - where, and how to derive the clear text from the stored information [:)].

Please see Sophos Endpoint Defense: How to recover a tamper protected system.

But do I understand correctly that 400 endpoints are orphaned? Would be quite some task. Why is endpoint connectivity not there?

Christian

Hello Kandarp Desai1,

that password is stored somewhere
for IMO obvious reasons Sophos won't tell you if, and - in case it is - where, and how to derive the clear text from the stored information [:)].

Please see Sophos Endpoint Defense: How to recover a tamper protected system.

But do I understand correctly that 400 endpoints are orphaned? Would be quite some task. Why is endpoint connectivity not there?

Christian

Thanks christian for the reply,

We are thinking of handing over any information to Sophos and let them do the process of decrypting or whatever is the method to get back the password. I still don't know if they will agree to this ?

Also, we are thinking of using Revo uninstaller to completely remove Sophos incase we do not get any workaround.

Yes the server is orphaned and its difficult to get it back up.

Hello Kandarp Desai1,

orphaned
all one needs to be again able to manage the endpoints are the Certification Manager registry keys - if you happen to have a backup of them you can easily build a server that takes the place of the old one ...

Christian