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Sophos Update Manager not updating automatically

syscap1337

Hallo,

 

wir haben in letzter Zeit ein sehr interessantes Problem mit dem Sophos Update Manager (SUM). Dieser macht keine automatischen updates mehr sobald wir Updates für den Server ausrollen. Was man wunderschön am letzten Scan sehen kann der kurz vor Serverrestart liegt. Die momentane Lösung ist es, einfach den SUM zu reparieren (C:\ProgramData\Sophos\Update Manager\Install\sum.msi) was allerdings nicht sonderlich toll ist.

Deshalb die Frage ob jemand damit bereits Erfahrung gemacht hat?

 

Hello,

 

we encouter an interesting problem for the last weeks regarding the Sophos Update Manager (SUM). The SUM does not work properly in the way of not doing automatic scans when we are bringing out updates and patches for the server. You can clearly see it that the last successful scan was right before the server got restarted. We are currently "fixing" it by repairing the sum via (C:\ProgramData\Sophos\Update Manager\Install\sum.msi) but that isnt the greatest solution for long terms.

 

Anyone else experiencing similar behaviour?

 

Mit freundlichen Grüßen / Best regards



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  • 0

    Hallo syscap1337,

    was für Updates für den Server sind hier gemeint? Und bedeutet macht keine automatischen Updates mehr, dass die Meldung Software-Update fehlgeschlagen angezeigt wird?

    Was man wunderschön am letzten Scan sehen kann
    Scan? Oder Letzte Prüfung in der Download-Status Spalte?

    Christian

  • 0 in reply to QC

    Hallo QC,

    was für Updates für den Server sind hier gemeint?

    wir sprechen hier von Windows- und Programmupdates / Patches die per LANdesk ausgerollt werden.

    Scan? Oder Letzte Prüfung in der Download-Status Spalte?

    Sowohl unter Letztes Update in der linken Spalte als auch in dem Reiter unter Letzte Prüfung. Bsp. Server Restart ist für 2 Uhr nachts geplant letzter Zeitpunkt 01:55 oder früher.

    dass die Meldung Software-Update fehlgeschlagen angezeigt wird?

    Keine Fehlermeldung lediglich nicht mehr funktional. Auch wenn man versucht es über "Jetzt updaten" anzustoßen passiert einfach nichts.

     

    syscap

  • 0 in reply to syscap1337

    Hallo syscap,

    das klingt, als würde das Sophos Update Manager Service nicht laufen. Könnte auch der Agent oder der Message Router sein, die Logs sollten darüber Auskunft geben können. Normales Verhalten ist das jedenfalls nicht.

    Christian

  • 0 in reply to syscap1337

    Hi SYSCAP,

    Can you please help me with the state of "Sophos Update Manager" service from Services.msc?

    Also please help me with the following:

    "SUMService.log" from "C:\ProgramData\Sophos\Update Manager\Logs\"

    "SUMTraceLog" from "C:\ProgramData\Sophos\Update Manager\Logs\"

    Kindly DM the above so that I can take a look at the same for you.

    Also 

    syscap1337 said:
    we are talking about Windows and program updates / patches that are rolled out via LANdesk.

    This is strange as it should not have any impact over SUM or vice versa. Can you also confirm if the SUM issue pops up right after you patch your server with updates and before you restart? or it comes up after you patch and restart the machine?

    Regards,

    Adithyan Thangaraj
    Community Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'This helped me' link.

Reply
  • 0 in reply to syscap1337

    Hi SYSCAP,

    Can you please help me with the state of "Sophos Update Manager" service from Services.msc?

    Also please help me with the following:

    "SUMService.log" from "C:\ProgramData\Sophos\Update Manager\Logs\"

    "SUMTraceLog" from "C:\ProgramData\Sophos\Update Manager\Logs\"

    Kindly DM the above so that I can take a look at the same for you.

    Also 

    syscap1337 said:
    we are talking about Windows and program updates / patches that are rolled out via LANdesk.

    This is strange as it should not have any impact over SUM or vice versa. Can you also confirm if the SUM issue pops up right after you patch your server with updates and before you restart? or it comes up after you patch and restart the machine?

    Regards,

    Adithyan Thangaraj
    Community Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'This helped me' link.

Children
  • 0 in reply to Adithyan Thangaraj

    Hi Adithyan,

     

    I sent you a DM regarding the logfiles.

    This is strange as it should not have any impact over SUM or vice versa. Can you also confirm if the SUM issue pops up right after you patch your server with updates and before you restart? or it comes up after you patch and restart the machine?

     

    Can only confirm that it pops up when patching and restarting which is scheduled by LANdesk for 2am if im not mistaken. Cant test the first option right now since we dont have any new patches to roll out.

     

    greetings

     

    syscap

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