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Having issue connecting enterprise console to Sophos Server

Erwin Gaspar

Please find below error

 

Sophos.UIController.Extension.UIControllerException: Cannot retrieve session token after 8 retries. Please check that the Sophos Management Host service is running, otherwise see KBA 118513.
at Sophos.UIController.IdentityServiceAbstracter.EndRetrieveSessionToken()
at Sophos.UIController.UIControl.InitializeModulesDependencies()
at Sophos.UIController.UIControl.<Initialize>b__b()
at Sophos.UIController.Product.Logging.LogMethod(MemberInfo method, Action func)
at Sophos.UIController.UIControl.Initialize()

----- [outer exception] -----
-- error: 0x80004005 (Unspecified error)
-- facility: Generic (System)
-- source: Sophos.UIController

at class ATL::CComBSTR __thiscall UIControl::initialize(class ATL::CComPtr<struct IDispatch>)
at class ATL::CComPtr<struct IDispatch> __thiscall bl::CReusingManagementServiceClientBroker::logIn(const struct util::UserName &,class Loki::SmartPtr<class bl::SubEstate,class Loki::RefCountedMTAdj<class Loki::ClassLevelLockable>::RefCountedMT,struct Loki::DisallowConversion,struct util::NoDereferenceNull,class Loki::DefaultSPStorage>,const wchar_t *,class bl::UIControllerBase &)
at int __cdecl Run(int,class bl::CommandLine,enum bl::ConsoleType::Type)
at int __stdcall wWinMain(struct HINSTANCE__ *,struct HINSTANCE__ *,wchar_t *,int)



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    Hello Erwin Gaspar,

    all but impossible to give some helpful answer based on just these error messages.
    Did you already follow the advice in the first line (Please check that the Sophos Management Host service is running, otherwise see KBA 118513)? If not, please do so. In case the problem can't be solved details would be needed - is this a local or remote console, a fresh install or upgrade, did it work before ...?

    Christian

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