This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Sophos Enterprise Console V5.5

Hi

I have an issue with a sophos enterprise console running on a windows 2008 server, Issue is the console opens but then shows that it hasnt updated definitions from sophos. and none of the clients are talking to the server. I know that the server is getting the updates, and i can see the warehouse files updating when it is run. Even the clients are updating from the server and say they are up to date.

Any help would be most appriecated 



This thread was automatically locked due to age.
Parents Reply Children
  • Hello Lee,

    in addition to Jak's suggestion:

    1. please check when this issue started - most endpoints (including the server itself) should show approximately the same Last message time in the Computer Details view. This is "when it happened" and maybe it gives a hint what else could have happened then
    2. is RouterNT.exe listening on ports 8192-8194?
    3. in another post Jak showed how to turn on more logging, perhaps it's a good idea to turn it on if setting an explicit address doesn't help

    Christian

  • Hi Christian / Jak 

     

    What i have now found out going through event logs that is seems that there is more than one database available and syncing, I think i had 4 mention in the event logs. so it could be possible that this have been an upgrade error form a previous engineer not upgrading the database correctly.

    So im going to look at stripping this all off and starting from scratch with a clean install. unless you have any other suggestions.

    But thanks for you help in the mean time

    .

  • Hello Lee,

    more than one database available and syncing
    not sure what you mean by this, could you perhaps post the details? And I don't think it is the database as both the Agent and Router logs show that the server isn't able to "talk to itself". But do the last message times and the date of the upgrade from the previous version coincide?

    Christian

  • Hi

     

    below is a pciture of sql databases and it show them all syncing is what i meant

     

  • Hello Lee,

    I see. This is normal, the Last modified date doesn't indicate that SEC actually works with (i.e. selects from or stores into) the databases. As long as they are not taken offline the SQL server will occasionally "touch" them, also SEC will enumerate them at start-up. As said, your problem is likely not related to the database(s).

    Christian 

  • Hi Christian

     

    Since i did what Jak said i now get the error that sophos message router wont start as the file cant be found. Any ideas why to go with this.

     

    lee

  • Hello Lee,

    I see that Jak didn't explicitly state that you amend just the -ORBListenEndpoints parameter but leave the path as it is. He referred to bitness in the second part though. I assume you have a 64bit system so it's C:\Program Files (x86)\Sophos\Enterprise Console\Remote Management System\RouterNT.exe.

    Christian