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Deploy In Work group

AbedEl-Hamid Al-Wahidy

i have a work group server ,

and i install Sophos Enterprise Console On My Server When i try to install on server it's work by using path in same network

but if i install it on servers over VPN it install but on dashboard it doesn't show even if i make discover computer ,it show as not connected with server

as show in picture the server "S0001,S0007" install sophos and update it

 

so can any one help me if there any thing i can do it or configuration must modify to make all server connected with console

 



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  • 0 in reply to QC

    when i open the log file i found this error

     

    Agent Log :

     

    04.12.2017 13:46:33 1BF0 W MSClient::Connect: failed to get router's IOR from supplied address and port.
    04.12.2017 13:46:33 1BF0 W NoRouterIORException: Caught MSClient::Connect: failed to get router's IOR from supplied address and port.
    ClientConnection::Reconnect()


    Rout Log

    04.12.2017 13:42:57 182C E ACE_INET_Addr::ACE_INET_Addr: Sophos-Server: Authoritive: Host not found
    04.12.2017 13:42:57 182C W Parent address unknown: Authoritive: Host not found (11001)
    04.12.2017 13:42:57 182C I Getting parent router IOR from Sophos-Server:8192
    04.12.2017 13:42:59 182C E ACE_INET_Addr::ACE_INET_Addr: Sophos-Server: Authoritive: Host not found
    04.12.2017 13:42:59 182C W Parent address unknown: Authoritive: Host not found (11001)
    04.12.2017 13:42:59 182C E Failed to get parent router IOR
    04.12.2017 13:42:59 182C W Failed to get certificate, retrying in 600 seconds

     

     

    Can you help me please

  • 0 in reply to AbedEl-Hamid Al-Wahidy

    Hello AbedEl-Hamid Al-Wahidy,

    is Sophos-Server the actual name in the log or did you edit it?
    Anyway, the Network Communications Report lists one or more addresses/names under Computer Details, tag Parent addresses - it must be able to connect to at least one of these. The error Host not found suggests that the endpoint (the destination server) can't find an address for the names(s) - please note, it's not an issue of the port blocked but Host not found, i.e. the name can't be resolved.     Does Parent addresses also contain IPs? If so, they should also be listed in the Router log before the snippet you've posted.

    Christian

  • 0 in reply to QC

    Sophos-Server it's the name for the console server

    when i enter the user name and password i use it as name note ip " Sophos-Server\Administrator"

    may be this is the reason for it or can i change it to the ip

  • 0 in reply to AbedEl-Hamid Al-Wahidy

    Hello AbedEl-Hamid Al-Wahidy,

    as said, communication (RMS) uses the addresses (name/IP) from the Parent addresses in the Network Communications Report (and it doesn't require credentials), these are taken from mrinit.conf in the CID not from the Updating policy. Normally mrinit.conf contains also an IP that's why I asked if there are more errors in the Router log.

    Christian
     

  • +1 in reply to QC

    Hello QC

    i solve this issue by add the server name in host file for both the console server and client server

    and all server show on dashboard for console server

     

    many thanks for your support

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