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Sophos System Protection Service not running on multiple machines across multiple customers

JamesGolden

I've got a few machines, across several customers, that are reporting the System Protection Service is not running. It seems rather odd that I've got the same problem, all starting today, on different machines and networks. 

Is anyone else seeing this? 



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  • 0

    I am seeing this as well. Actually, today we had a large group of our sales staff all kicked off the network because this service didn't start and Heartbeat dropped their connection.

     

    I see this on my computer every time I boot up, and have an automation policy to start the service. I get an email every time I restart or boot up. Manually starting the service works (it's one of the few services I've had luck with manually starting)

  • 0 in reply to Ashton Momot

    Are you able to install the new EAP version https://cloud.sophos.com/manage/eap -  "Intercept X New Features" on a computer that regularly suffers the issue?  The reason I ask is that it appears to be very different in version 2.  Maybe once it is installed, if you restart it a couple of times does it start without issue?

    Regards,

    Jak

     

  • 0 in reply to jak

    Thanks for the reply Jak. At least for us, we literally just moved internal machines off of EAP to address concerns around the latest vulnerabilities. It was my understanding the EAP is done in a few weeks as well so we wanted to slowly move off to allow time to address any issues.

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  • 0 in reply to jak

    Thanks for the reply Jak. At least for us, we literally just moved internal machines off of EAP to address concerns around the latest vulnerabilities. It was my understanding the EAP is done in a few weeks as well so we wanted to slowly move off to allow time to address any issues.

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