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various client errors

ricercar

Hello,

We have 3 clients that have Sophos client installed that exhibit the same collection of errors.

EC shows them as:

 out-of-date,

 policy comparison failure,

 failed to install savxp: the msi has failed [0x00000067]

The Windows logs of each client shows the same MSIInstaller errors:

Event Type: Warning
Event Source: MsiInstaller
Event Category: None
Event ID: 1004
Date: 10/13/2010
Time: 10:50:58 AM
User: NT AUTHORITY\LOCAL SERVICE
Computer: BMCTEST
Description:
Detection of product '{9ACB414D-9347-40B6-A453-5EFB2DB59DFA}', feature 'MainComponents', component '{63284722-D09A-447D-861D-CFEBE89D28F4}' failed.  The resource 'C:\Documents and Settings\All Users\Application Data\Sophos\Sophos Data Control\logs\' does not exist.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: WarningEvent Source: MsiInstallerEvent Category: NoneEvent ID: 1004Date: 10/13/2010Time: 10:50:58 AMUser: NT AUTHORITY\LOCAL SERVICEComputer: BMCTESTDescription:Detection of product '{9ACB414D-9347-40B6-A453-5EFB2DB59DFA}', feature 'MainComponents', component '{63284722-D09A-447D-861D-CFEBE89D28F4}' failed.  The resource 'C:\Documents and Settings\All Users\Application Data\Sophos\Sophos Data Control\logs\' does not exist.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Detection of product '{9ACB414D-9347-40B6-A453-5EFB2DB59DFA}', feature 'MainComponents' failed during request for component '{8704CBD6-DCC6-4BE1-90C4-6E4E802D30D0}'

Failed to connect to server. Error: 0x80070005

Event Type: Error

Event Source: Sophos Anti-Virus

Event Category: None

Event ID: 6

Date: 10/13/2010

Time: 10:51:02 AM

User: N/A

Computer: BMCTEST

Description:

E_FAILURE.

CManager::BeginProcessing in the ComponentManager component encountered a catastrophic error that it could not recover from.

The problems seem all over the map. Where do I start troubleshooting?

R

:5425


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  • 0

    Hello ricercar,

    which OS and SAV version?

    Are all the Sophos services running and does the GUI open and appear correct (i.e. all functions available)? Probably not. Search for an error message with the folder name (...\Sophos\Sophos Data Control\Logs) in the Sophos Anti-Virus Install Log_ddmmyy_hhmmss.txt (in Windows\Temp) . Does this folder (and the other under Sophos) exist on disk? Can you (delete and) create it?

    Of only three clients out of nnn have these problems and it doesn't "spread" it's often less effort to uninstall and reprotect the computers (try one first and if it works just do the other two and forget it).

    Christian

    :5435
Reply
  • 0

    Hello ricercar,

    which OS and SAV version?

    Are all the Sophos services running and does the GUI open and appear correct (i.e. all functions available)? Probably not. Search for an error message with the folder name (...\Sophos\Sophos Data Control\Logs) in the Sophos Anti-Virus Install Log_ddmmyy_hhmmss.txt (in Windows\Temp) . Does this folder (and the other under Sophos) exist on disk? Can you (delete and) create it?

    Of only three clients out of nnn have these problems and it doesn't "spread" it's often less effort to uninstall and reprotect the computers (try one first and if it works just do the other two and forget it).

    Christian

    :5435
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