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How can phone support be this BAD?

John McClure

Has anyone else experience extremely poor telephone support? I have called twice in the last month and each time been on hold for at least an hour. The last time someone finally answered only to open a ticket and say someone would get back to me! We she was right but it took 8 days!!!




[locked by: FloSupport at 10:26 PM (GMT -7) on 27 Jul 2020]
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    SOPHOS Phone support is horrible. Every time I call, I have to wait at least 1 hour before I get someone on the phone. This is unacceptable. It used to be bad but now it is ridiculously bad. And the "on hold" music is the WORST. I get headaches every time I call SOPHOS Support. 

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    SOPHOS Phone support is horrible. Every time I call, I have to wait at least 1 hour before I get someone on the phone. This is unacceptable. It used to be bad but now it is ridiculously bad. And the "on hold" music is the WORST. I get headaches every time I call SOPHOS Support. 

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