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Trouble deploying to Windows 7

kb

I'm getting an error in the Enterprise Console when trying to protect a new laptop running Windows 7; the message is:

"Window Workstation: cannot be installed automatically"

Enerprice Console Version - 2.0.0.1447

Laptop AV version - 6.5.0

I followed all the steps listed here: http://www.sophos.com/support/knowledgebase/article/63196.html but to no avail.

Can anyone help?

:225


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    Hi Keith and Keith :smileyhappy:

    With regards to the firewall not enabling have you rebooted since the installation took place? A reboot is required after install in order to load the drivers for the firewall.

    If you have rebooted perhaps check to see if the Sophos Client Firewall service is disabled for some reason. Let us know if your still having difficulty.

    Regarding the upgrade to SEC4 you will need to upgrade to SEC3 first and then migrate to SEC4 as there is no direct path from SEC2. The link below should allow you download SEC3 (you will still have to login of course):

    https://secure.sophos.com/support/updates/dp/full/es31sfx.exe

    The only other alternative to installing SEC4 is to start afresh but that of course means loosing your exisiting database and policies etc so would be worth trying the above!

    Regards,

    Luke

    :263
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  • 0

    Hi Keith and Keith :smileyhappy:

    With regards to the firewall not enabling have you rebooted since the installation took place? A reboot is required after install in order to load the drivers for the firewall.

    If you have rebooted perhaps check to see if the Sophos Client Firewall service is disabled for some reason. Let us know if your still having difficulty.

    Regarding the upgrade to SEC4 you will need to upgrade to SEC3 first and then migrate to SEC4 as there is no direct path from SEC2. The link below should allow you download SEC3 (you will still have to login of course):

    https://secure.sophos.com/support/updates/dp/full/es31sfx.exe

    The only other alternative to installing SEC4 is to start afresh but that of course means loosing your exisiting database and policies etc so would be worth trying the above!

    Regards,

    Luke

    :263
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