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Enterprise Console: You Cannot Protect Computers

Leap

When I try to install AV client to computers I get the following message:

"You cannot protect computers. The update manager has not finished downloading the software you need in order to protect them. Please try again later"

This is a new install at a client site. No firewall on the server and access to the Internet works fine. Has been like this since install and been waiting for a few days and I can't seem to get it to connect to download updates.

Any ideas?

:1271


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  • 0

    I figured the Sophos being the source server bit after I posted.

    I can't find the SUMTrace log file on the server. Do you know the path to where the log file would be? I used defaults for the install.

    Everything appears to be installed but the problem is I have no install to compare it to to see if all the components are there.

    :1358
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  • 0

    I figured the Sophos being the source server bit after I posted.

    I can't find the SUMTrace log file on the server. Do you know the path to where the log file would be? I used defaults for the install.

    Everything appears to be installed but the problem is I have no install to compare it to to see if all the components are there.

    :1358
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