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Enterprise Console: You Cannot Protect Computers

When I try to install AV client to computers I get the following message:

"You cannot protect computers. The update manager has not finished downloading the software you need in order to protect them. Please try again later"

This is a new install at a client site. No firewall on the server and access to the Internet works fine. Has been like this since install and been waiting for a few days and I can't seem to get it to connect to download updates.

Any ideas?

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0 Leap over 14 years ago

Ok, I decided to re-install before I read your post (thanks for your quick reply by the way).
The problem I have now is when I load Enterprise Console I get the following error message:
The list of available products from Sophos has not yet been retrieved. Do you want to continue waiting?
I got something similar to this the first time but it eventually retrieved a list. Its like it is having major issue connecting with Sophos download area.
Again there is no firewall in place on this server and internet connection is working fine.
:1283
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0 Leap over 14 years ago

Ok, I decided to re-install before I read your post (thanks for your quick reply by the way).
The problem I have now is when I load Enterprise Console I get the following error message:
The list of available products from Sophos has not yet been retrieved. Do you want to continue waiting?
I got something similar to this the first time but it eventually retrieved a list. Its like it is having major issue connecting with Sophos download area.
Again there is no firewall in place on this server and internet connection is working fine.
:1283
Cancel
Vote Up 0 Vote Down

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